Effective Date: June 16, 2025
Welcome to Salas HVAC (“we,” “our,” or “the Company”). We are committed to protecting your privacy and being transparent about how we collect, use, and share your information. This Privacy Policy explains our practices when you visit our website (the “Site”) or engage with our HVAC services, whether in person, by phone, or online.
1. Information We Collect
A. Information You Provide Directly
When you request a quote, schedule service, sign up for newsletters, or contact us via the Site, we may collect:
- Contact details: Name, address, email, phone number.
- Service information: HVAC system type, service history, preferences.
- Payment details: Credit/debit card information, billing address (processed securely via third-party payment processors).
B. Information Collected Automatically
As you use the Site, we may automatically collect:
- Technical data: IP address, browser type/version, time zone, device type.
- Usage data: Pages visited, time spent on pages, referring/exit URLs, click activity.
- Analytics data: Via tools such as Google Analytics, to understand site usage and improve functionality.
C. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to analyze site performance, remember your preferences, and improve experience. You may opt to disable cookies through your browser settings, though some Site features may then be affected.
2. How We Use Your Information
We may use your information to:
- Provide, operate, and maintain our services.
- Manage service requests, appointments, and customer support.
- Process payments and send billing communications.
- Send confirmations, invoices, and service reminders.
- Improve our Site, services, and user experience through analytics.
- Communicate marketing offers and newsletters with your consent.
- Comply with legal obligations, resolve disputes, and enforce our policies.
3. Information Sharing and Disclosure
We treat your information with care and do not sell it. We may share your information in the following circumstances:
- With service partners: For example, trusted payment processors or scheduling systems, under confidentiality obligations.
- With third-party service providers: That help with analytics, marketing, or customer service; these providers are contractually bound to protect your information.
- For legal reasons: When required by law, to comply with court orders, defend legal claims, or investigate fraud or unlawful activity.
- In business transfers: If the Company undergoes a merger, acquisition, or sale, we may transfer information to the acquiring entity, subject to this Privacy Policy.
4. Your Choices & Rights
Depending on your location and applicable law, you may have the right to:
- Access your personal data.
- Correct inaccuracies or update your information.
- Delete your data (“right to be forgotten”).
- Restrict or object to certain processing activities.
- Opt out of marketing communications at any time—click “unsubscribe” in emails or contact us directly.
To exercise these rights, contact us at the email address below. We will respond per applicable law.
5. Data Retention
We retain your personal information only as long as necessary for the purposes described—e.g., to provide ongoing service, comply with legal obligations, resolve disputes, or enforce our policies. When no longer needed, we securely delete or anonymize data.
6. Security
We treat information security seriously. We implement administrative, technical, and physical safeguards—such as encrypted transmissions (HTTPS), secure data storage, access controls, and employee training—to protect your data. However, no method is completely secure, so we cannot guarantee absolute safety.
7. Children’s Privacy
Our Site and services are for adults (18+). We do not knowingly collect or maintain personal data from children under 13. If we become aware of such data, we will delete it promptly.
8. International Transfers
If you transmit data from outside the U.S., please note that we may transfer and process your personal data in the U.S., where our servers and operations are located. By using our Site or services, you consent to this transfer in compliance with applicable law.
9. Links to Other Websites
The Site may include links to third-party sites (e.g., industry associations, payment gateways, or content partners). We are not responsible for their privacy practices and encourage you to review their policies.
10. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or the law. Any updates take effect at the time of posting and are noted by updating the “Effective Date.” Continued use of the Site or services after such changes confirms your acceptance.
11. Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy or our data handling practices, please contact us. We value your trust and will make every effort to address your inquiries promptly and thoroughly.