Frequently Asked Questions

Do you service my area?

Based in Scottsdale and serving nearby communities including Paradise Valley, Phoenix, Tempe, Mesa, Chandler, Gilbert, Fountain Hills, Cave Creek, Carefree, and more. Call if you’re just outside this list, chances are we can help.

Why should I choose Salas Heating & Air?

Straight answers, solid workmanship, and clean finishes. Our techs show up prepared, protect your home, document findings, and explain options in plain language. We quote clearly and stand behind the work.

Do you handle emergency and after-hours requests?

We prioritize no-cool, elderly or infant homes, and safety issues. If a full repair can’t be completed after hours, we stabilize the system and return with the required parts at the first available slot.

What warranties and guarantees do you provide?

New equipment carries the manufacturer’s parts warranty once registered. Our labor is covered by a workmanship guarantee detailed on your invoice. We review coverage and maintenance requirements at install.

Which brands do you service?

We work on all major brands found in the Valley. For replacements, we size the system using load calculations, duct conditions, and comfort goals rather than steering you to a single label.

What services do you provide?

Repair, replacement, and maintenance for air conditioners, heat pumps, gas furnaces, mini-splits, thermostats and controls, indoor air quality products, and filtration. We handle duct repairs and airflow balancing when needed.

Do you offer a maintenance plan?

Members receive seasonal tune-ups, safety checks, priority scheduling, and plan pricing on qualifying services. Routine maintenance helps maintain efficiency, keeps warranties valid, and reduces surprise breakdowns during peak heat.

How often should I change my air filter?

Check monthly. Standard 1-inch filters are typically replaced every 1–3 months; homes with pets, construction dust, or higher MERV filters may need more frequent changes to protect airflow and coil health.

Do you offer financing?

On approved credit, we offer monthly payment plans for qualifying repairs and system replacements. Your comfort advisor will outline terms, estimated payments, and promo periods before you decide.

What are the signs my system needs repair?

Warm supply air, short cycling, ice on the outdoor unit, unusual noises, hot-cold spots, or rising energy use. If you see icing, switch the system off and contact us to prevent compressor damage.

How should I prepare for my appointment?

Clear access to the air handler and outdoor condenser, secure pets, and note any error codes or thermostat alerts. If you’ve noticed specific rooms running hot, let the technician know at arrival.

What happens during a replacement estimate?

We assess load, duct size and condition, return air, insulation, and existing electrical. You’ll see options with efficiency ratings, expected comfort improvements, warranty terms, and transparent pricing so you can compare fairly.

Servicing The Valley We Call Home

  • Anthem
  • Cave Creek
  • Carefree
  • Chandler
  • Fountain Hills
  • Gilbert
  • Glendale
  • Goodyear
  • Mesa
  • New River
  • Paradise Valley
  • Peoria
  • Phoenix
  • Rio Verde
  • Scottsdale
  • Sun City
  • Surprise
  • Tempe

When You Choose Salas, You Choose Comfort.

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